Apple’s Sierra 101: macOS Support Essentials 10.12 is a 3 day leader led course with plenty of hands on labs that provides thorough training on how to support and troubleshoot macOS.
During the course you will be given an in-depth tour of the functionality of macOS as well as best practices on how to effectively support these systems.
Who should attend?
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users.
- Technical support personnel in businesses that use Macs for general productivity or creative design.
- Technical coordinators or power users who manage networks of computers running macOS, such as teachers and technology specialists who manage classroom networks or computer labs.
- Students should have the following prerequisite knowledge prior to attending this course:
- Basic macOS knowledge
- Basic troubleshooting experience
Benefits of Attending
- Save time and money by efficiently supporting your macOS users.
- Demonstrate that you’re more than capable at handling troubleshooting and user requests.
- Get Certified, and build on your credibility and reputation with your clients.
- Plus: You’ll be taught by the best in the business, in small, friendly classes with plenty of hands on labs!
Apple Certified Support Professional exam
The Apple Certified Support Professional (ACSP) 10.12 certification is granted on successful completion of the macOS Support Essentials v10.12 exam.
The exam fee will be £101 (VAT excluded).
Installation and Configuration:
Prepare and partition the drive, install macOS Sierra, use the installer log files to verify a successful installation, booting to macOS Recovery, configure macOS Sierra with the Setup Assistant, installing configuration profiles, understanding macOS software updates, tips and techniques for troubleshooting an installation problem.
Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, resetting passwords and managing Keychain passwords.
File Systems and Storage:
File systems supported by macOS Sierra, Disk Utility and file repair. Encryption with FileVault. File sharing permissions and troubleshooting. System Integrity Protection overview.
The root volume, file system layout, preferences, managing hidden items, file types unique to macOS Sierra (i.e., bundles and packages), Metadata in macOS, Spotlight, Siri, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.
Applications and Processes:
Applications supported in macOS Sierra, application security, installation and troubleshooting of applications, uninstalling applications, managing Gatekeeper, Sandboxing, Quick Look, advanced features such as auto save, versions, resume and iCloud integration.
iCloud Drive feature explored.
Basic networking configuration, TCP/IP networking, Ethernet, Wi-Fi, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements and using VPN.
Connecting to common network resources, SMB, AFP, NFS, WebDAV and FTP connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. VNC and SSH, Remote management, Enabling network services on a macOS Sierra client, peer-to-peer collaboration, AirDrop, Firewall as well as techniques to isolate server issues from client and network issues.
Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals. Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.